Scansnap ix1500 the device is not responding. Try restarting the computer.
Scansnap ix1500 the device is not responding. 0] in the following procedure: Press in the home screen on the touch panel of the ScanSnap to display the [Settings] screen. I have tried another usb cable that I know works, in multiple usb ports and get the same issue. Click the [Scan] button on the upper left of ScanSnap Home Main Window to open the Scan window. The [Scan] Button Does Not Become Available Even After a Profile Icon Is Selected on the Touch Panel of the ScanSnap. Aug 30, 2019 · Ensure your scanner’s power cord and a working electrical outlet are securely connected to the scanner. A "The device is not responding. " Message Is When using the ScanSnap iX1500, you can connect the ScanSnap and the computer or the mobile device via Wi-Fi in Direct Connect mode without a wireless access point. If is displayed for [Select a scanner] in the [ScanSnap Home - Scan] window even when the ScanSnap is properly displayed under [Imaging devices] in the Device Manager window, the system may not be working properly. A "Failed to access ScanSnap Cloud. When you’re prompted by the UAC (User Account Control), click Yes to grant admin access. 9 or Earlier) ScanSnap Manager or ScanSnap Organizer will not start. 9 or Earlier) Apr 12, 2023 · Please refer to ScanSnap Home Does Not Start or Cannot Be Used. Connect the ScanSnap to the ScanSnap Cloud server by using the ScanSnap Cloud application which is installed on a mobile device. Test it by plugging in another electrical device and turning it on if necessary. I appreciate the responses. Long page scanning with image quality set to Excellent Is there a mobile device connected to the scanner already? Confirm if the computer is connected to ScanSnap by sending a Ping. Locate the device within the Imaging devices category. (macOS 14. Power off and on ScanSnap. For details: ScanSnap Help (Select the model name of the ScanSnap at the top of the page) If the problem still persists, apply the latest security updates to your computer's operating system and see if the problem is solved. Try restarting the computer. This section explains how to troubleshoot problems that occur while using the ScanSnap. " Message Is You Do Not Know the Security Key to Connect Directly to the ScanSnap; The Wireless Access Point Does Not Appear in the [Network name (SSID)] List; The ScanSnap You Want to Use Does Not Appear on the List/the ScanSnap You Want to Use Cannot Be Found; Communication with the Server Fails; Communication with the ScanSnap Fails Close the feed guide to turn off the ScanSnap and then open the feed guide to turn it back on, and check if the problem is solved. If you're able to locate the device in Device Manager. If an update is not installing or making your system unstable, I would remove the update and block it from installation. If [Automatic] is specified for the USB setting of the ScanSnap, the connection between the ScanSnap and a computer may not be able to be established. (Select the model name of the ScanSnap at the top of the page) Nov 15, 2018 · Another Imaging device had been taking over the Scanner, my main suspect was an HP printer with scan function, once I had disabled the drivers for the other imaging units (that were not needed) it started working perfectly again. If you've made other changes on your device (other than installing the Windows Update) prior to experiencing the issue. The ScanSnap and the Mobile Device Cannot Be Connected via Wi-Fi. When you press an orange exclamation mark that appears on the [Scan] button on the touch panel of the ScanSnap, if a "The device is not responding. " Message Is Displayed. This problem does not occur when ScanSnap other than the ScanSnap SV 600 is connected with Wi-Fi connection. How do I use my ScanSnap with a mobile device, such as a smartphone or tablet? The mobile device is disconnected soon after connected wirelessly. When scanning with ScanSnap SV600 and then scanning with any other ScanSnap. Delete the device driver. When user is switched to another while [Selected user] is selected for [Display of profiles] on the touch screen, a message "Device is not responding. If the icon status is not changed, unplug the USB cable from the computer or your ScanSnap, wait for 5 seconds, and then reconnect the USB cable. 4) Connecting to the ScanSnap Takes Time/the ScanSnap Is Cut Off Frequently. If this occurs, use one of the following workarounds to connect to ScanSnap. exe Hit Enter This will start the system restore wizard. msc’ and press Enter to open up the Device Manager utility. Aug 23, 2019 · If that does not work: Press Windows key + R Type: rstrui. exe, it seemed to work, a black window popped up that looked like the Command Prompt window, and ScanSnap items looked like they were being copied onto my computer, *but* at the end of the install, ScanSnap Manager was not installed and does not show up in my Programs list, even after restarting. (For Trend-Micro product users) ScanSnap Home does not work properly (macOS Sequoia 15) I cannot start using ScanSnap Home after installed ScanSnap Home. Make sure that the icon is displayed to the left of the model number for iX1500 displayed for [Select a scanner] in the [ScanSnap Home - Scan] window. After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. Oct 18, 2022 · 1>Turn off your ScanSnap, wait at least 5 seconds and then turn it on again. " Message Is Displayed on the Touch Panel. When I clicked setup. ScanSnap Home is not activated Go to [Preferences] >[Account] on ScanSnap Home and confirm that the license activation is performed. If the ScanSnap cannot establish a connection, refer to the following: A "The device is not responding. So to be clear, solution was Device Manager>imaging devices>disable all other devices There are several possible causes as to why documents are not being scanned. When using the ScanSnap iX1300, you can connect the ScanSnap and the computer or the mobile device via Wi-Fi in Direct Connect mode without a wireless access point. Make sure the ScanSnap Home program is installed for the ScanSnap IX1500 scanner. 4) The ScanSnap Wi-Fi indicator lights up in blue and then turns orange. When scanning only with ScanSnap other than ScanSnap SV600. " may appear. If the scanner is still disconnected, try the following: F[iX1300], F[iX1600], F[iX1500], F[iX100], use_for_answer_bot, Was this article helpful? Connecting to the ScanSnap Takes Time/the ScanSnap Is Cut Off Frequently. . If the icon is displayed, open the ADF paper chute (cover) to turn on the ScanSnap. Choose a restore point before the problem started. You Do Not Know the Serial Number/Additional License Number for the ScanSnap; Two-Factor Authentication Does Not Work for the ScanSnap Account; A Message Is Displayed, Indicating That a License Cannot Be Activated When You Setup the ScanSnap (ScanSnap Home 2. Use the ScanSnap Cloud application to register the ScanSnap to ScanSnap Cloud. My ScanSnap cannot scan. Opening the Device Manager utility; Once you’re inside Device Manager, scroll down through the various device types and expand the entry associated with Imaging Devices. Follow the steps below to delete the device driver: Connect your ScanSnap to the computer, and turn on your ScanSnap. Mar 17, 2023 · Next, type ‘devmgmt. In this case, follow the steps below. I have a scansnap ix1500 that is working fine when you try to scan from the desktop app using the scan button, but the button on the scanner is greyed out and saying that its not connected. Apr 24, 2018 · Press the [Recover] button under [Recover ScanSnap Connection] to see whether it solves the problem. Delete the device driver to see whether it solves the problem. 2>If your ScanSnap is connected via a USB hub, try connecting your ScanSnap directly to the computer via the USB cable. (For Windows® users) ScanSnap iX1600 Initial Settings and ScanSnap Home Installation; I cannot start using ScanSnap Home after installed ScanSnap Home. To check this, you can perform the following: Search and launch Device Manager using Cortana. Communication with the ScanSnap Fails. " message is displayed, check the following. Make sure the electrical outlet works. The window to select a ScanSnap does not appear. Change the USB setting for the ScanSnap to [USB 2. The USB port should be connected to both the computer and the scanner in order to connect them. Make sure the power cable is plugged into the scanner and the wall. Open the Device Manager window. The Scan button just blinks and nothing happens.